As we start to re-open our facilities it’s imperative that we are supporting our guests and communities, ensuring they know we are here for them and their health and wellbeing is our highest priority.

Our contact centre and local team members who have been re-employed thanks to JobKeeper, have been busy reaching out to many of our members to connect and re-engage by offering latest centre updates and friendly advice in preparation for re-opening.

We have worked towards ensuring our communities have options to stay active during this time with exclusive access to our Home Fitness Network to enjoy access to 40+ ‘Live’ Group Fitness Classes each week as well as over 100 workouts. 

We are doing our best to listen and learn from our guests’ feedback and their experiences during this time to improve member satisfaction as we ensure our members feel heard and cared for. We appreciate the efforts and patience of our staff during this time and hope we can continue to work together in connecting the community to leisure.

Guest Experience Manager, Tim Hutchison urges all teams to remember that “every bit of contact we have with a customer influences whether or not they’ll come back. The coming weeks and months will provide many opportunities for us to re-connect with our guests by putting them at the centre of everything we do.”

See our Guest Charter below for our Vision and Benchmarks to put our guests at the centre of everything we do.