On the back of a successful implementation of the Victorian-based Contact Centre, an additional Contact Centre will be launched to service our facilities within NSW.
The goal of this project is to continually provide exceptional service to our members and guests, whilst having a consistent approach to outbound and inbound activity.
The NSW Contact Centre will be overseeing enquiries for majority of NSW Centres, and be responsible for:
· Organising in-Centre tours and appointments
· Manage responses to Centre-specific social media pages
· Manage Centre-specific website enquiries
· Incoming enquiry handling for Memberships and Swim School
We are looking for an enthusiastic individual who has a passion for driving service excellence through motivating and leading a team of Contact Centre Consultants. The successful candidate will need to be familiar with sales strategies and processes, have a good understanding of contact management computer systems and be able to lead by example through contacts with new and existing members.
This role will be based at Whitlam Leisure Centre, and responsible for driving the team to hit daily, weekly and monthly targets. The role will report directly to the Belgravia Leisure Guest Experience Manager, and have regular daily management with the Liverpool team.
Expression of Interest
If you are interested in this exciting opportunity or would like to know more about the role, please submit your expression of interest to Scott Vanderheyden by Sunday 14 June.
Please email Scott here: firstname.lastname@example.org