As we continue to respond to the global pandemic, we are going through unprecedented and difficult times as a result of the continued government advice. The health and safety of our staff, customers and guests remains our continued focus and we will do everything we can to ensure we comply.
On the 22nd of March 2020, the Federal and State Governments announced directives leading to the closure of non-essential services effective from 12:00pm on 23 March 2020. Unfortunately for our business indoor sporting spaces, including gyms, have been designated as non-essential and it pains us to advise you that we, therefore, have no option but to close these facilities.
Information for Members
An immediate suspension has been automatically applied to all member accounts until our facilities re-open and lessons recommence.
To ensure our members can continue to maintain good health, their active lifestyle and well being, we will be contacting members within the next 48 hours with access to our exclusive ‘Home Fitness Network’ offering to work out at home OR in Club with us once we reopen.
For support and enquiries, please contact our Customer Contact Centre at firstname.lastname@example.org.
In the coming weeks and months, as the situation continues to develop, we advise all members to visit the Australian Government Department of Health and New Zealand Ministry of Health website for daily updates and information.
Frequently Asked Questions
Why is the facility or centre Closed?
When will the Centre or facility reopen?
All Centres and facilities are closed currently until further notice. Facility Council partners and Centre management will reassess the situation each day and make the decision to reopen once we feel the community is in a safe situation to do so or once government bodies suggest it is ok to do so.
Please keep checking this web page for updated information or follow us on Facebook.
What are we doing to minimise health risks in-Centre?
Once the Centre or facility reopens, we will be taking extra precautions with the health and safety of our visitors and workers. The facilities will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
What information and advice will help members?
For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection. Follow the information and tips to help improve your safety and wellbeing, from the Department of Health website.
Can I suspend my membership, given the current situation?
All swim school memberships, health and fitness memberships and visit passes will be put on free suspension until the Centre or facility reopens. If you wish to extend this please, contact your centre or facility or fill out a callback form request here.
What happens to my booking or program?
If you have a booking /program running at a facility, please contact your Centre on our call back form here to reschedule this or look at cancellation options, if necessary.
If I have or am undergoing a period of self-isolation, what happens to my membership?
If you are showing symptoms or have been recommended by a Health Professional to self-isolate, you should be staying at home and minimising contact with others. Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
What happens to Swim School lessons or PT bookings?
All Swimming Lesson fees have been suspended effective/immediately. Please your centre via our Member call back form here.
Are free trials and guest passes still available?
Once Centres and facilities reopen, we will be taking extra precautions surrounding the access to our centre or facility. With our tightened control measures surrounding international visitations, free trials and guest passes will only be available to local residents. We ask that members, guests, and the general public wishing to access any facilities adhere to the health and travel declaration and practice good personal hygiene. If they feel unwell, they should not come to the centre or facility and instead, seek immediate medical attention. Keeping the community safe is a collective effort from members, their guest and us.
Are casual passes still available for purchase?
With our tightened control measures surrounding international visitations, day passes will only be available to local residents when the Centre or facility reopens.