A huge congratulations to Adelaide Hills Recreation Centre who’ve taken home the most coveted award at the 2023 Get Connected Belgravia Leisure Awards Night: The Belgravia Leisure Venue of the Year Award.
Amongst plenty of hot contenders, Adelaide Hills Recreation Centre pipped them all at the post for the win by having a great all-round effort, with growth in core programs, as well as new programs and initiatives.
Additionally, the venue established important partnerships to ensure these programs remain sustainable moving forward, with the whole team working towards a common goal whilst being engaged and involved; ultimately lifting customer service and experience for all users.
The venue also performed well in a number of key areas of their venue health scorecard, achieving a significant score in both non-financial and financial KPIs:
- A 25% better than budget operational result
- NPS score of 50
- Gross Margin of 55%
- Achieved an income result of 7% higher than budget
- Wage to income ratio decrease of 7% over the past 12 months
- An eNPS score of -40 in 2021 to a positive 17 in 2023
- And a positive 24% membership growth for the second year running….
Nathan Hart, Venue Manager of the Mount Barker facility is thrilled at the win.
“Winning Belgravia Venue of the Year is truly an honour, and personally I couldn’t be happier with this recognition for Adelaide Hills Recreation Centre.
I want to extend my heartfelt thanks to the entire team for their dedication and hard work in making our venue stand out. This award is a testament to their commitment and passion for delivering exceptional experiences to our guests, and we will continue to strive for excellence and create unforgettable moments for all who visit us.”
Adelaide Hills Recreation Centre consists of two multi-sport courts, health club/gym, creche room, two squash courts and a gymnastics stadium.
On behalf of all Belgravia Leisure venues, we applaud Adelaide Hills Recreation Centre.
To learn more about this facility please visit www.adelaidehillsrc.com.au