Working in one of the most beautiful locations in Aotearoa (arguably the world) at one of the country’s most iconic, award-winning wellness venues, where Natalie Portman has visited and Jason Momoa aka Aquaman is basically a regular, doesn’t sound like the worst job in the world. But for Maia, it’s about much more than the guests or location, it’s about creating spaces for healing, connection and cultural identity.

Maia Te Tuhi is a Guest Experience Host at Wai Ariki Hot Springs & Spa in Rotorua and says, “Ko Maia Te Tuhi tōku ingoa. I come from a background deeply rooted in caring for people and supporting holistic wellbeing, spiritually, mentally, physically and emotionally. My journey has always been about connection to people, place and purpose.”

These values have guided Maia into roles where manaakitanga (hospitality and care) and whakawhanaungatanga (relationship-building) are central. 

“I see manaaki not just as hosting or service, but as an act of aroha, respect and responsibility, a way to uplift the mana of others.” 

A highlight for Maia has been supporting high-profile guests like Jason Momoa and Natalie Portman. “Being able to support them during their time here and help create a calm, welcoming environment was a real highlight.” 

But for Maia, the true achievement is the transformation in everyday guests. “That’s the heart of manaakitanga, it’s not just about service, it’s about care, presence and creating a healing environment. 

“I really appreciate those quiet moments when someone says, ‘I really needed that,’ or ‘I feel lighter’, those are the ones that stay with me the most.”

Maia is also proud of helping shape Wai Ariki’s cultural wellness experiences. “I love that our work isn’t just about providing a service, it’s about creating a space where our manuhiri (guests) can truly connect with Te Ao Māori and feel the deeper layers of spiritual, emotional and physical healing.”

Maia also completed a personal milestone, finishing a first 21km event as part of Run the Forest, an annual Rotorua trail run proudly supported by Wai Ariki.

Maia said, “Crossing that finish line was such an emotional moment, it reminded me how powerful it feels to challenge yourself and be surrounded by so much community support.” Read the full Run the Forest 2025 recap here.

Looking ahead, Maia hopes to keep growing at Wai Ariki and continuing to contribute to spaces of rest, connection and cultural pride. “He wāhi whakamahana, he wāhi whakamōwai, a place of warmth, a place of rest,” Maia concluded.

You can experience the magic of Wai Ariki for yourself and book your experience here.

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