Rosie Keogh is our Venue Manager at Whitlam Leisure Centre in NSW, with over 150 staff. Rosie says, “We learnt a lot from the last lockdown. I always want to ensure our teams remain engaged but it’s particularly important throughout lockdown, especially when we’re unsure how long lockdown will last. We now realise lockdown can happen to any of us at any point in time, so it’s imperative that we stay connected.”
Belgravia Leisure recently conducted our Your Voice Survey which Rosie says has proven extremely beneficial to understand how to better engage with our teams. “It’s not a one size fits all, each venue will need to tailor their communications to what their particular team requires to remain connected and engaged,” Rosie explained.
Asking our employees how they wanted to be communicated with is the first step. Below are a few other tips for creating engagement within your teams.
Top tips for creating engagement
- Use consistent, informative communication
- Provide the platforms and opportunities for people to connect with each other
- Use the resources and tools available to engage our teams
- Tailor your engagement to your specific team and venue
- Include your teams in the process and ask for feedback, don’t assume you know what is best
- Make it fun!
Tools to use
Communicating through the right tools will help create an environment where people can voice their concerns, ask questions and ensure we are all looking after each other. Below are some tools to use to communicate with your teams.
- Emails
- Phone calls
- Teams chats
- Polly on teams
- Survey Monkey
- Weekly drinks or games
Reaching out for support
We encourage you to stay in touch with your teams and line manager if you require any support however, if you need professional support, please contact your doctor, local health centre or one of the services when you click the button below.
Family and friends can also call upon these services for advice and assistance on how to support someone who is struggling with life.If you are having suicidal thoughts, please seek assistance by contacting your trusted healthcare professional or calling Lifeline on 13 11 14. If you are concerned for your safety or the safety of others, seek immediate assistance by calling Triple Zero (000).
