By Terry Terzioski, National Guest Experience Solutions Manager. In today’s fast paced environment, guest expectations continue to evolve rapidly and businesses that deliver consistent and genuinely human guest experiences will be better positioned to thrive. Across the broader customer experience industry, there is a clear shift towards making the guest journey as seamless as…
For many people, walking into a gym or leisure venue for the first time can feel overwhelming, whether it’s not knowing where to go, feeling out of your comfort zone or like you don’t belong. At Keilor East Leisure…
“A whole lot of personality and positivity” is what patrons and the team at Moree Artesian Aquatic Centre (MAAC) have come to love about Mr Day. Whether welcoming patrons through the doors, creating positive energy around…
From musical bingo nights to one of the busiest East Fremantle football game days of the year, Samuel ‘Sam’ Emms is part of the team helping create top notch hospitality experiences at Carnaby’s Cafe, Bar and Restaurant in…
Belgravia Leisure believes learning to swim is about building confidence and a lifelong, safe relationship with water. Through a strong partnership with Swimming Australia, the GOswim Swimming and Water Safety Program delivers high‑quality education that helps people of all ages, abilities and backgrounds build the skills they need for life. ABC…
18 members of an inclusive basketball program in Kadina for people with disability are proudly wearing new team jerseys thanks to a community fundraiser, led by Copper Coast Sport and Leisure Centre. The Inclusive Basketball Program, run in partnership with the venue, serves as a supportive pathway into ongoing community sport for…
19-year-old paralympic athlete Ethan Blockey, who trains at Gungahlin Leisure Centre in the ACT, has qualified for Swimming Australia’s national paralympic pathway – placing him on track to compete in the 2028 LA Paralympic Games. Pathway to the Paralympics Ethan, who lives with an intellectual…
To support healthy ageing and reduce social isolation in Darwin, dozens of senior members at SWELL Palmerston are coming together for Fit for Life: a fitness class designed for older adults. The program, which is focused on strength, flexibility and…
This Exercise Right Month, Belgravia Leisure is sharing the powerful story of Rob Stubbs, Health Club Coordinator at Splash Devonport in Tasmania to highlight the importance of regular exercise in supporting community health, both physically and mentally. After more than 30 years in the…
Ahead of IDAHOBIT on 17 May, Belgravia Leisure venues across Australia and New Zealand are preparing to recognise the International Day Against Homophobia, Biphobia, Intersexism and Transphobia through rainbow displays, awareness activities and community events. IDAHOBIT is…
