Aquisition and Retention

Belgravia Leisure has a proven track record of reaching and exceeding participation and revenue targets. This is achieved by first establishing the program of services required to meet the specific needs of the local community. We do this through a variety of regular consultative and collaborative initiatives with key stakeholders, including partner workshops, community network forums and broader community engagement workshops.

This community engagement provides user driven, fit-for-purpose programs allowing us to create participation demand across all user groups within the community. Combining this consultative approach with industry expertise, we deliver health and fitness initiatives that support the full life cycle of our facility users while activating a broader range of membership and participation.

Digitisation

Belgravia Leisure has invested significantly in digital systems to enable seamless, easy and empowering experiences for members, guests and employees. These systems allow our members and guests to have the freedom of doing what they want, when they want.

Processes such as buying a membership online, booking into a class, visibility of account and making payments, receiving automated appointment reminders and prompts to enhance engagement and two-way communication with swimming instructors are just a few of the features available for customers at leisure facilities managed by Belgravia Leisure.

How can we help you today?

Contact Belgravia Group to find out more about business opportunities, general enquiries or feedback.

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